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piixza
Posts : 62
Join date : 2023-06-14

Update on problems with LG refrigerator Empty Update on problems with LG refrigerator

Tue May 21, 2024 11:19 pm
To recap, my main control board and defrost controller failed again 10 months after they were replaced under warranty last December (when the fridge was 2 1/2 months old). I repeatedly called LG customer service and they kept saying a supervisor would call me back. This morning I called again and a supervisor finally got on the phone.

Before I even finished going over my story the person cut me off and said that I should have bought the extended warranty on the fridge. I was nice, but we went back and forth--me saying that LG should stand by it's products, do they expect them to fail? That we shouldn't have to pay for something that even LG's own techs admit is a continuing problem, blah blah blah. That they could at least make a good faith gesture. Bottom line is, they won't cover anything and if I choose to write to corporate headquarters about it, it would just go to her and she would deny me again.

I am so frustrated with their attitude. I'm guessing that the main board and the controller will fail again within a year (that will be the 3rd time) and I will then have to decide whether to put another $400 into a fridge that originally cost $1200. I did tell her that the saying goes that an unhappy customer will tell 10 friends about their experience, and I will tell everyone I can not to buy LG. ทางเข้าบาคาร่าufabet
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