Whats the deal with Corsair's customer service lately?

I bought a Dark Core RGB mouse, and it was great at first. The thing started dying on me intermittently, and it appears something may be wrong with the battery. Long story short, I got an RMA from them and the agent said he was "working on procuring a return label". I got the RMA number and all, but its been days and still no label. This was all over e-mail communication btw. Why? When you call them, you cant get anyone on the actual phone. I went through the prompts, and when I select Corsair Gaming, Mice/Keyboard support, I get a pre-recorded lady that says "No agents are available.. Please call back later" CLICK. Except later, there are no agents either. สมัครสมาชิกสล็อตออนไลน์อันดับ 1

Anyone else experience this garbage customer support where you can't even get someone on the phone? All I need is a label and I can get this thing out here.

/rant